We are delighted to share that our Cedeo recognition has been renewed from April 2024! Additionally, we have achieved an outstanding customer satisfaction score of 94.2% among our students!
We are incredibly proud that our students have once again expressed their high level of satisfaction with our programmes. This reaffirms our commitment to quality and customer focus. At the same time, we continue to work diligently on the valuable recommendations from the Cedeo evaluation to further improve our services and the quality of our programmes.
What is Cedeo?
Cedeo is an independent organisation that conducts biennial evaluations into customer satisfaction among private institutions offering tailored and open corporate training in the Netherlands. The research evaluates over 8,500 training institutes and assesses aspects such as collaboration, service delivery, and performance. Participants are asked about their experiences in the preparatory phase, execution, and aftercare of the training programmes. The evaluation is based on key criteria such as quality, continuity, and business relevance.
Our Quality Standards
A Cedeo recognition is only awarded to institutions where at least 80% of customers and clients are satisfied to very satisfied with the programmes and performance. According to the evaluation report, we excel in several areas:
· The return on investment (ROI) of the programme, both personally and organisationally.
· The Action Learning methodology.
· The focus on real-world applications.
· The expertise, knowledge, and approachability of our tutors.
· The dedication of our coaches.
· Intensive study guidance.
· The substantive quality of the programmes.
· The small-scale approach, ensuring short lines of communication and personal attention.
· Alumni activities.
We are deeply grateful to our students for their trust and cooperation. We remain dedicated to improving our services and strengthening our position in the future.
Student Feedback Highlights
Here are some of the positive remarks from our students:
· “It was perfectly aligned with real-world practice. There was ample opportunity to ask questions. The study supervisor provided timely encouragement to keep going.”
· “The lessons and case studies are fantastic. They match the assignments perfectly.”
· “The tutors are highly knowledgeable. Their teaching methods are excellent too.”
· “They bring real-world experience, which makes them stand out.”
· “The tutor was approachable and always available.”
· “The programme’s strength is undoubtedly its practical focus.”
· “You grow in your job alongside the programme. As it progresses, new opportunities arise.”
· “You are challenged to develop personally, in line with who you are and your own work environment.”
· “There’s plenty of room to bring in your own perspective. You set your own pace and growth path. This is truly an educational institute, not a learning factory.”
· “It’s great to have fellow participants from various roles and backgrounds. Combining all these disciplines teaches you to view things from different perspectives. You build a bond, help each other, and gain new insights.”